Below are common questions about our clinic. Feel free to contact us if you don’t see your question answered here.
What is a psychiatrist?
Other mental health professionals — such as psychologists, social workers, nurse practitioners (NPs), and physician assistants (PAs) — play an important role in supporting mental health through therapy, counseling, and holistic care. Psychiatrists work alongside these professionals to manage challenging cases that require medical expertise.
What region do you serve?
How does the mobile clinic work?
Do you see children/adolescents?
Do you offer free consultations?
What is your response time for messages?
How do your membership plans work?
Do you prescribe controlled substances?
What is psychiatric psychotherapy?
What is nature psychotherapy?
What is TMS?
What is ketamine therapy?
Who may benefit from TMS or ketamine therapy?
Are TMS/ketamine treatments safe? Are there any side effects?
TMS: Side effects are typically mild and resolve shortly, including scalp discomfort, headache, and facial twitching. Serious side effects like seizures are extremely rare2.
Ketamine: Common side effects include mild dissociation, dizziness, or nausea during infusion3.
How long does TMS/ketamine treatment take to work?
Ketamine: Many patients experience relief within hours to days of the first infusion. A full initial series is typically 6 infusions over 2-3 weeks.
How successful is TMS/ketamine therapy?
Ketamine: Up to 64% of patients receiving ketamine therapy achieve remission from depressive symptoms, with IV ketamine showing slightly more efficacy than intranasal ketamine3,8.
What does a TMS/ketamine session entail?
Ketamine: You’ll relax in a reclining chair. The provider will start an IV or give you a nasal spray to self-administer, and you’ll be monitored throughout. After the session, you’ll need someone to drive you.
What is maintenance TMS?
TMS vs. ketamine therapy: which should I choose?
| Factor | TMS | Ketamine |
|---|---|---|
| Contraindications* | metal or electronic implants in head/neck, epilepsy | pregnancy, history of psychosis, unstable cardiovascular conditions |
| Onset of Results | gradual | rapid |
| Duration of Results | long-lasting | more short-lived |
| Invasiveness | non-invasive | minimally invasive |
| Insurance Coverage | reimbursement likely | reimbursement unlikely |
*Not an exhaustive list
What should I expect at my first appointment?
- Explore the concerns that bring you to treatment
- Review your prior treatments, including medications and therapy
- Discuss your medical and family history
- Learn more about you, your life, and your goals for care
Because evaluation is a process, sometimes more than one appointment is needed to fully understand your situation. The first session also helps determine if both you and your psychiatrist feel this is the right fit for your care.
Will treatment options be discussed right away?
Do I have to transfer my care to you after the consultation?
What is a second opinion consultation, and who should consider one?
You may benefit from a second opinion if:
- You feel stuck or unsure about your progress in treatment
- Your condition involves medical and psychiatric complexity
- First-line treatments haven’t worked as well as you hoped
- You’re interested in exploring second- or third-line options
- You want to learn more about new or emerging treatments in psychiatry
What is a second opinion consultation?
What are follow-up appointments like?
How long are follow-up visits?
Extended follow-ups: 45 minutes (for psychotherapy + medication management, complex concerns, family involvement, or if it’s been 6+ months since your last visit)
How often will I need to be seen?
What kind of support is available between visits?
How do medication refills work between visits?
- Controlled substances: Up to 2 refills (30-day supply each = 3 months max)
- Non-controlled medications: Up to 1 refill (90-day supply = 6 months max)
Most patients require monthly to every-other-month visits. All patients must be seen at least every 6 months.
What if I can't make a scheduled appointment?
Can I submit a bill to my insurance company on my own?
Are you in network with insurance?
What does out of network mean for me?
Will I get reimbursed?
- What are my out-of-network benefits for outpatient mental health services?
- What percentage of the fee will be reimbursed?
- Do I have an out-of-network deductible I need to meet first?
How do I submit for reimbursement?
Why don't you take insurance?
- Offer longer appointments when needed
- Combine psychotherapy and medication management in the same visit
- See you more often at the start of treatment and less frequently as you improve
- Provide direct access to your psychiatrist—all clinical and non-clinical questions are answered personally by us, and we typically respond within hours
- Focus on what’s best for your care, not what’s dictated by insurance restrictions
This model helps us provide care that is more comprehensive, flexible, and tailored to your needs.
References
- Joschko, L., Pálsdóttir, A. M., Grahn, P., & Hinse, M. (2023). Nature-Based Therapy in Individuals with Mental Health Disorders, with a Focus on Mental Well-Being and Connectedness to Nature-A Pilot Study. International journal of environmental research and public health, 20(3), 2167. https://doi.org/10.3390/ijerph20032167
- Rossi, S., Antal, A., Bestmann, S., Bikson, M., Brewer, C., Brockmöller, J., Carpenter, L. L., Cincotta, M., Chen, R., Daskalakis, J. D., Di Lazzaro, V., Fox, M. D., George, M. S., Gilbert, D., Kimiskidis, V. K., Koch, G., Ilmoniemi, R. J., Lefaucheur, J. P., Leocani, L., Lisanby, S. H., … basis of this article began with a Consensus Statement from the IFCN Workshop on “Present, Future of TMS: Safety, Ethical Guidelines”, Siena, October 17-20, 2018, updating through April 2020 (2021). Safety and recommendations for TMS use in healthy subjects and patient populations, with updates on training, ethical and regulatory issues: Expert Guidelines. Clinical Neurophysiology: Official Journal of the International Federation of Clinical Neurophysiology, 132(1), 269–306. https://doi.org/10.1016/j.clinph.2020.10.003
- Bahji, A., Zarate, C. A., & Vazquez, G. H. (2022). Efficacy and safety of racemic ketamine and esketamine for depression: a systematic review and meta-analysis. Expert opinion on drug safety, 21(6), 853–866. https://doi.org/10.1080/14740338.2022.2047928
- Vida, R., Sághy, E., Bella, R. et al. (2023). Efficacy of repetitive transcranial magnetic stimulation (rTMS) adjunctive therapy for major depressive disorder (MDD) after two antidepressant treatment failures: meta-analysis of randomized sham-controlled trials. BMC Psychiatry, 23, Article 545. https://doi.org/10.1186/s12888-023-05033-y
- Philip, N. S., Barredo, J., Aiken, E., Larson, V., Jones, R. N., Shea, M. T., Greenberg, B. D., & van ‘t Wout-Frank, M. (2019). Theta-Burst Transcranial Magnetic Stimulation for Posttraumatic Stress Disorder. The American Journal of Psychiatry, 176(11), 939–948. https://doi.org/10.1176/appi.ajp.2019.18101160
- Caulfield, K. A., Fleischmann, H. H., George, M. S., & McTeague, L. M. (2022). A transdiagnostic review of safety, efficacy, and parameter space in accelerated transcranial magnetic stimulation. Journal of Psychiatric Research, 152, 384–396. https://doi.org/10.1016/j.jpsychires.2022.06.038
- Hearne, L. J., Webb, L., Cash, R., Robinson, C., Mosley, P. E., Ng, J., Thwaites, S. T., Issa, S., Miller, J., Tse, N. Y., Zalesky, A., Burgher, B., & Cocchi, L. (2025). Clinical and neurophysiological effects of robotically-delivered fMRI-guided personalized transcranial magnetic stimulation therapy for depression. Psychotherapy and Psychosomatics, 94(4), 225–231. https://doi.org/10.1159/000545692
- Bahji, A., Vazquez, G. H., & Zarate, C. A., Jr (2021). Comparative efficacy of racemic ketamine and esketamine for depression: A systematic review and meta-analysis. Journal of Affective Disorders, 278, 542–555. https://doi.org/10.1016/j.jad.2020.09.071